UX & Design: Large Multinational Hospitality Company

Engagement

• Xpanxion Improved the interface for agents to perform actions, thus resulting in reduction in average call timing for agents
• Re-designed UI/UX for CRO channel applications and standardized application design patterns
• Faster application response times for agents through application performance improvement
• CI/CD framework set up with automated deployment and orchestration
• Introduced gamification to improve agent’s involvement
• Using latest technology stack and upgrading the stack by keeping a constant check on the market trends
• Developed Chatbot solution for travel needs, thus serving the client’s end customers at their ease on the go
• Improved time to market owing to continuous integration and continuous automation
• Tokenization implementation for application security
• Source code repository migration