Software Engineering: Well-known Legal SaaS Company

Industry: Legal Technology

Customer since: 2017

Services: Product Engineering, Application Maintenance, Agile

Geography: USA, India

Team Size: 60+

Technology Stack: ASP.NET, Angular 2.0, Web API 2.0, AWS, Azure

Internal Tools Contextual Chatbot, AWS Lex Bot Starter Kit, Xiomate

40%
Reduction in query resolution time using internal Contextual Chatbot

55%
Reduction in Project Development time using AWS Lex Bot Starter Kit

89%
Reduction in Project Infrastructure cost using AWS Lex Bot Starter Kit

98%
Test Automation Coverage using Xiomate

3+ years of successful partnership with 60+ team members working across services operating in an onsite-offshore-rural model (shift overlap)
Followed Agile practices using Scrum methodology (Agile maturity of 3.2/4)
Legacy modernization of apps helped achieve better response time & performance.
Architectural shift to Microservices made the system more flexible & scalable
Integrated Apigee for securely mediating and managing internal as well as external APIs.
AWS Lex Bot Deployment Tool: Automated manual configuration of slots and utterances allowing dynamic slot & Utterance updates to AWS Lex bot console.
Introduced Chatbot for automatic query resolution, consultations and appointments
Automated Test Data Generation process
Gated pipeline for Test Automation helped detect failed test cases before being promoted to the next environment.
Reusable frameworks and codes can be extended across various API services, thus saving significant time and cost of implementation.
Test framework to automate unit test cases using Jasmine/Karma for Lifeplan App
Developed Reusable frameworks like API template for new service creation, Nuget package to provide Exception Handling.
Introduced innovative logging mechanism for tracking and identifying failures in RBE jobs

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