• Good organizational abilities, oral communications, and interpersonal skills are needed. Ability to operate and communicate effectively while under pressure is essential.
• Ability to work with users to define needs, coordinates development, and provides training.
• Participate in project teams as needed.
•  Knowledge of customer service standards and procedures and a commitment to excellence in customer service.
• Ability to investigate and analyze information and to draw conclusions.
• Essential to have good technical writing skills and willingness to adequately document all work performed.
• Knowledge of current technological developments/trends in area of expertise.
• Knowledge and skills in systems analysis, systems design and information architecture to effectively design and create databases.
• Good verbal and written communication skills required.