Our delivery approach of Cross Sourcing is a unique and successful way in which we develop software. It has not only boosted our efficiency but addressed common business issues that often occur among project teams. Many companies often have teams that are dispersed across continents, such as a locally based project manager overseeing an offshore team, but anyone with experience in those environments can readily share many of the complex issues that arise. Difference in time zones, contrasting cultures, and language and communication barriers are all common issues that may be encountered. Additionally, low job satisfaction, high offshore turnover, and low product quality add to the list of issues. To pile on top, while the cost per offshore resource can be a fraction the cost of a local employee, in the long run, offshore based teams often can cost more when considering project cost as whole. This is because it all comes down to one problem in particular – miscommunication – which results in missed deadlines, downtime, poor quality, and overall bad business. How did we solve this?
Peer to peer based teams are the solution. This means pairing a domestic developer with an offshore developer – domestic QA with an offshore QA. This type of team building bursts the doors of communication wide open. People everywhere more readily share information, ask questions, and participate in open dialog with those that they view as peers as opposed to those that are viewed as superiors. We capitalize on this fact when our US employees engage with our offshore counterparts in our peer based system. Given they directly participate in the same work, they can easily solve granular issues and escalate the important items to those that need to hear it. From our clients’ perspective, they can enjoy the benefits of having an offshore team with many of the risks negated by interacting directly with our US employees.
We took this a step further and introduced our rural component. We opened offices throughout the Midwest to leverage the many benefits the region has to offer. A lower resource and overhead cost versus urban resources, a largely untapped high-quality talent pool, and strong employee work ethic are all reasons that we chose to expand here. Employee productivity and quality of work is equivalent to those in metro areas, but rural outsourcing provide many incentives from a business perspective for both Xpanxion and our clients. It provides a skilled domestic resource with financially attractive pricing, backed by a customer oriented software development and IT services organization.
Our three pillars of resources, on-site, offshore, and rural offers incredibly flexibility. We can create, supplement or expand any team doing what makes sense for your business needs.
INTEGRATION AND COLLABORATION
Our teams are built to be fully self-sustaining and independent. With checks and balances in place, problems are quickly resolved, but there are levels of Xpanxion support from the organization to assist teams when needed. This is done via our delivery management, training, or resource management layers. This gives people the tools and knowledge they need in order to be successful on their projects.
We can further break down team structure into what you may likely see on a typical Cross Sourced engagement. High touch, critical, and highly interactive roles are often placed on-site directly with the client. This generally includes subject matter expects, architects, and account management. These individuals lay the foundation for the project and we recognize the importance of these efforts and the need to be closely integrated with a client’s business and technology units. Development and test leads are often located rurally. These skilled resources lead their respective teams and counterparts domestically and offshore all while directly interacting with the client on a daily basis throughout the project. Led by rural and on-site, offshore team members are also highly integrated. Their deep and broad skill sets, scalability, and cost savings cannot be overlooked when the Cross Sourcing model is introduced.
VALUE & BENEFITS
To find the true value in Cross Sourcing, we put our model to the test by creating three separate ten person teams. One team, based entirely in our Midwest offices, another based entirely in our India office, and then finally a blended team using our Cross Sourcing model. See the results.
A mixed team of two rural and eight offshore performed at approximately the same level of productivity as a team based entirely onshore, yet at a much lower cost. As shown, productivity and efficiency are the primary benefits Cross Sourcing, but our model also alleviates other issues traditionally experienced among software development teams. Cross Sourcing also has excellent flexibility. With our presence in metro, rural and offshore markets, we can easily accommodate your business objectives by adjusting the blend of resources over time based on what makes sense. For example, a green field project may initially need a large amount of on-site involvement, but as the project matures into a maintenance phase, a higher presence of offshore may become more logical. This may also include large fluctuations of resource headcount overtime, and this can all be managed by Xpanxion’s approach. Overall, we truly believe that Cross Sourcing is the best model on the market, and our clients agree.